Whether your car breaks down, you’ve been in an accident, or you need help with a flat tire, calling a tow truck can be a lifesaver. But did you know that how you handle the situation can make a big difference in the safety, speed, and cost of the service? Here are the essential do’s and don’ts to follow when your vehicle needs a tow.
✅ DO: Stay Safe First
If you’re on a busy road or highway, your first priority is safety. Turn on your hazard lights, pull over as far as possible, and stay inside your vehicle if it’s dangerous to exit. Always exit from the passenger side if you must leave the car.
❌ DON’T: Try to Fix Serious Problems on the Spot
Trying to jump a battery or change a tire is fine if you’re experienced and in a safe location. But if you’re unsure what’s wrong—or you’re in traffic or bad weather—it’s best to wait for a professional.
✅ DO: Call a Reputable Tow Company
Search for a licensed and insured towing service with good reviews. Ask for pricing and wait time up front. If you’ve used a company before and had a good experience, call them again—they already know you and may prioritize your call.
❌ DON’T: Accept Help from Just Anyone
Be cautious of random tow trucks that “happen” to show up at the scene. Some unscrupulous operators look for stranded drivers and overcharge for unauthorized tows. If you didn’t call them, don’t let them take your car.
✅ DO: Know Where You Want Your Car Towed
Have a plan. Do you want your vehicle taken to your home, your mechanic, or a body shop? Clear instructions can save time and avoid confusion or extra fees.
❌ DON’T: Leave Valuables in the Vehicle
Before your car is towed, grab your phone, wallet, registration, insurance, or any important items. Some tow destinations may be locked up after hours, making access difficult later.
✅ DO: Ask for a Receipt and Driver Info
Always get a receipt for the service and write down the truck number, driver’s name, and where your vehicle is going. It helps avoid misunderstandings, especially if your car ends up at a yard or shop you haven’t visited before.
Bonus Tip:
Save your trusted towing company’s number in your phone now. In an emergency, you won’t have time to shop around.
Towing doesn’t have to be stressful. With the right steps—and the right team—it’s just another part of getting you back on the road.